IT support that answers on the first call.
Annual maintenance contracts for UAE offices. Workstations, printers, networking, business software, email, and the small stuff that stops you working when it stops working. Remote fixes when they are enough, on-site visits when they are not. Fixed monthly retainer, no per-hour billing surprises.
How we handle IT support
Every AMC engagement starts with a short site visit to inventory what you have. Workstations, printers, network gear, software licences, backup setups, whatever is currently running. We document all of it, note what is set up properly and what is not, and hand you a short report before the retainer even starts. From day one your IT is understood, not guessed at.
Support runs on a simple rhythm. Any team member sends a ticket by email, WhatsApp, or a quick call. We acknowledge within 15 minutes during Dubai business hours. Simple things (password resets, software glitches, printer setup) get fixed remotely, usually within the same conversation. Anything that needs hands-on work gets a same-day on-site visit if raised before noon, next-morning if raised later. Every ticket logged, every resolution documented, so nothing slips through and nothing gets repeated because nobody remembered the last fix.
Most UAE offices treat IT as one person on WhatsApp.
Someone in the office knows a bit more about computers than everyone else. Slowly, over time, that person becomes the unofficial IT support desk. Every printer jam, every Outlook glitch, every Wi-Fi drop goes to them. They do their real job around it, badly. The person eventually leaves and nobody knows what any of the passwords are, where the router login lives, or who set up the email in the first place.
Real IT support is not one person carrying knowledge in their head. It is a documented setup with a proper ticket log, a response time you can rely on, and someone whose actual job is fixing your IT rather than someone doing it as a favour between their own work.
Every AMC we run replaces the “ask Ahmed from accounts” pattern with a real support service. Same faces, same phone number, same documented setup that stays with your business even when your own team changes. IT stops being a distraction and becomes a service you barely notice.
Every day-to-day IT problem, in one retainer.
Workstation & Device Support
Laptops, desktops, tablets, phones. Setup, troubleshooting, repair coordination, upgrades. Windows and macOS. Personal devices covered if enrolled in your MDM.
Printer, Network & Peripherals
Printers that will not print. Wi-Fi dropping in the meeting room. Scanners disconnecting. The peripheral layer that quietly breaks and blocks work. Handled on-site or remotely.
Email, Software & License Management
Microsoft 365 and Google Workspace admin support. Software installation and licence tracking. Business app troubleshooting. Password recovery. New joiner onboarding, leaver offboarding.
Hardware Supply & Setup
New laptops, monitors, phones, and peripherals sourced through our supplier network. Delivered and set up ready for your team to use. Old equipment collected and disposed of properly.
From audit to fully covered in one week.
Site Audit
On-site visit to document your workstations, network, printers, software, and existing IT setup. Written inventory and recommendation report handed to you before the AMC starts.
Onboarding
Support channels activated (email, WhatsApp, phone). Team introduced to the Dedote support engineer assigned to your account. Ticketing system set up. First quick-fix pass on any obvious open issues.
Coverage Live
AMC active. Support responds within 15 minutes on business hours. On-site visits same day if raised before noon. Monthly summary of tickets and resolutions.
Quarterly Review
Sit-down review with your team. What worked, what needs replacing, what upgrades are due, what to plan for next quarter. Documented so nothing sneaks up on you.
IT costs should be predictable, not surprising.
Per-hour billing turns every IT problem into a cost decision. Should we call for this printer issue or try to figure it out ourselves for 45 minutes? Is it worth the callout fee? These conversations happen instead of fixing the actual problem, and small issues get ignored until they become big ones.
AMC removes the friction. Fixed monthly retainer covers the routine work. Anyone in your team can raise a ticket without asking permission. Small things stay small because they get fixed the same day. Your monthly IT cost is a line item you can plan around, not a surprise every quarter.
· What your retainer covers ·
Every AMC runs on this SLA
Ask us what your AMC would cover· What UAE clients say ·
Real reviews from offices on our AMC.
IT support questions UAE offices ask us
Still unsure whether an AMC fits your office? Book a call and we will scope it honestly, retainer or not.
All ticket-based IT support during Dubai business hours, unlimited tickets, remote fixes, and on-site visits within scope. Hardware supply and specialist project work are quoted separately.
Book a call and we will scope your AMC honestly.
Share your team size, office location, and rough sense of your current IT setup. Within 3 working days we send back a written AMC scope with what is covered, what is not, and the monthly retainer. No pitch, just the plan.
Written by the Dedote IT Team · Established Since 2018 · Last updated 2026-09-04